Refunds and cancellations

The free scan on our website needs no account. The free trial lasts 7 days and includes 10 credits. You do not need to pay to start it, and we do not charge you when it ends unless you choose a paid plan. Please use the trial to make sure Pitchlens fits your agency before you buy.

You can cancel at any time in the app, under Billing. You do not need to email us or speak to anyone.

• Your plan stays active until the end of the period you have already paid for.
• It will not renew, and you will not be charged again.
• You keep access to your proposals and audits for at least 30 days after that, so you can download what you need.
• Proposal links you shared keep working while your account stays open.

Monthly plans are paid in advance and are not refunded for the current month or for unused days, whether or not you used them. When you cancel, the plan simply stops at the end of the month you paid for. If you were charged for a renewal you did not expect, contact us within 7 days of the charge and we will look at it fairly.

If you buy an annual plan for the first time and change your mind, you can ask for a full refund within 14 days of that first annual payment, as long as your workspace used 10 credits or fewer after the payment.

After 14 days, or once more than 10 credits are used, annual plans are not refunded for the remaining months. You can cancel at any time to stop the plan from renewing next year. Annual renewals follow the same rule: you can ask for a full refund within 14 days of the renewal charge if you used 10 credits or fewer since it.

• Upgrades take effect straight away. You pay only the difference for the days left in your period.
• Downgrades take effect at the end of your current period. Nothing is charged or refunded on the day you change.

• Credits that come with a plan are part of the plan and are not refunded on their own.
• A credit pack can be refunded in full within 14 days of purchase if none of its credits have been used.
• Credits have no cash value and cannot be swapped for money in any other case.
• If an audit fails because of a problem on our side, the credits it used are returned to your workspace automatically.

Monthly add-ons, such as the AI Chat Editor, follow the same rules as monthly plans. Cancel them any time and they stop at the end of the month you paid for.

• You were charged twice for the same thing.
• You were charged after you cancelled.
• You were charged the wrong amount because of a mistake on our side.
• We closed your account without cause, for any time you had paid for and not used.

• Months or days you did not use, outside the cases above.
• Accounts suspended for breaking our Terms of Service.
• Results of audits or proposals, since we cannot guarantee rankings, traffic or a signed deal.

1. Email support@trypitchlens.com from the email address on your account, or use the help button in the app and ask for a person.
2. Tell us your workspace name and the charge, with its date and amount.
3. We reply within 2 business days.

Approved refunds go back to the card or payment method you used, usually within 5 to 10 business days, depending on your bank. Refunds are in US dollars, so the amount in your currency may differ slightly because of exchange rates.

Please contact us before opening a dispute with your bank. We can usually fix billing problems faster, and a dispute may pause your account while it is reviewed.

Pitchlens is a business service. Nothing in this policy limits any rights you have that cannot be excluded under the law where you are. This policy is part of our Terms of Service. We may update it, and the date at the top shows when it last changed. Changes do not affect payments made before them.